SPARK Matrix™: End-User Experience Management (EUEM), Q4, 2025

QKS Group's End-User Experience Management (EUEM) market research includes a comprehensive analysis of the global market in terms of emerging technology trends, market trends, and future market outlook. This research offers strategic insights for technology vendors to better understand the current market landscape, supporting their growth strategies; and for users to assess different vendors’ capabilities, competitive differentiation, and market position.

The research includes a detailed competition analysis and vendor evaluation with the proprietary SPARK Matrix analysis. The SPARK Matrix ranks and positions leading EUEM vendors with a global impact. The SPARK Matrix includes analysis of vendors such as ControlUp, eG Innovations, Flexxible, HCLSoftware, HP Inc., Ivanti, Lakeside Software, Liquidware, Nanoheal, Nexthink, Omnissa, Progressive Infotech, Riverbed, ServiceNow, Tanium and TeamViewer.

According to Manish Chand Thakur, Senior Analyst at QKS Group, "As organizations prioritize employee experience and digital performance, end-user experience monitoring (EUEM) platforms have emerged as a strategic necessity. The shift from reactive IT operations to proactive, intelligence-driven digital experience management reflects growing demand for integrated visibility, automation, and business-aligned analytics. Enterprises are increasingly investing in EUEM solutions that not only detect and resolve issues in real time, but also translate performance insights into measurable workforce productivity and engagement outcomes. ”

2025 End-User Experience Management (EUEM) SPARK Matrix
Source: QKS Group

Table of Contents

·   Key Findings

·   SPARK Image

·   Vendor Profiles

·   Market Definition & Capabilities

·   Evaluation Criteria

·   Research Methodologies

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