SPARK Matrix™: Enterprise Service Management,Q2 2025

QKS Group's Enterprise Service Management market research includes a comprehensive analysis of the global market in terms of emerging technology trends, market trends, and future market outlook. This research offers strategic insights for technology vendors to better understand the current market landscape, supporting their growth strategies and for users to assess different vendors’ capabilities, competitive differentiation, and market position.

The research includes a detailed competition analysis and vendor evaluation with the proprietary SPARK Matrix analysis. The SPARK Matrix ranks and positions leading Enterprise Service Management vendors with a global impact. The SPARK Matrix includes analysis of vendors such as Atlassian, BMC Software, Broadcom, EasyVista, Freshworks, IBM, IFS, Ivanti, Matrix42, Manage Engine, OpenText, ServiceNow, Solarwinds, SysAid,Topdesk and USU.

According to Nipuna M, Analyst at QKS Group, "Enterprise Service Management (ESM) is a holistic solution designed to efficiently organize and optimize various business services beyond IT within an organization, utilizing robust service management practices, modules, and adherence to Information Technology Infrastructure Library (ITIL) standards. ESM emphasizes streamlining business processes, automating tasks, and fostering collaboration to drive enhanced efficiency and productivity. The solution extends beyond IT, offering benefits to departments such as corporate, marketing, legal, HR, facilities management, finance, and customer experience, by automating, digitalizing, and improving organizational infrastructure and operations.”

2025 Enterprise Service Management SPARK Matrix
Source: QKS Group

Table of Contents

·       Key Findings

·       SPARK Image

·       Vendor Profiles

·       Market Definition & Capabilities

·       Evaluation Criteria

·       Research Methodologies

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