SPARK Matrix™: Enterprise Service Management, Q2, 2023

Quadrant Knowledge Solutions’ ESM solution market research includes detailed global market analysis. It mainly comprises short-term and long-term growth opportunities, emerging technology trends, market trends, and future market outlook. The study provides a comprehensive market forecast analysis of the global market and the overall market adoption rate. It aims to provide strategic information for technology vendors to enhance their understanding of the market and support their growth strategies by evaluating different vendors capabilities, competitive differentiation, and market position.

The research includes detailed competition analysis and vendor evaluation with the proprietary SPARK Matrix analysis. The SPARK Matrix includes ranking and positioning of the leading enterprise service management solution vendor with a global impact, including - Atlassian, BMC Software, Broadcom, EasyVista, Freshworks, IBM, IFS, Ivanti, ManageEngine, Matrix42, OpenText, ServiceNow, SolarWinds, SysAid, TOPdesk, and USU.

According to Sofia Ali, Senior Analyst at Quadrant Knowledge Solutions, “The ESM solution vendors continue to expand the use of automation technologies such as AI/ML/RPA, which is expected to become more widespread for automating routine tasks, improving response times, and reducing errors. As businesses are moving towards cloud platform, buyers are expecting ESM solutions that can easily integrate with other systems and applications. With the growing amount of data generated from various service delivery processes, ESM can identify trends to make informed business decisions and improve service delivery.”

Q2 2023 Enterprise Service Management SPARK Matrix
Source: Quadrant Knowledge Solutions

Table of Contents                                         

Executive Overview

Market Definition and Overview

Competitive Landscape and Analysis

Key Competitive Factors and Technology Differentiators

SPARK Matrix™: Enterprise Service Management, Q2, 2023

Vendor Profile

Research Methodologies

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