SPARK Matrix™: Employee Experience Management Platform, 2022

Quadrant Knowledge Solutions defines an Employee Experience Management Platform as “a set of tools/solutions that allow end-to-end tracking, measuring, designing, and improving of organizations’ employee experience in technology, the physical environment, and work culture." The platform offers functionalities that gather feedback, analyze it, and provide insights to help organizations act on their employee experience. It supports feedback management from various survey and non-survey sources across various channels as per business needs. It leverages emerging technologies (AI/ML/NLP) to analyze and offer actionable insights on end-to-end employee experience. Additionally, it provides insights and support in generating action plans for the organization’s KPIs and metrics to improve employee engagement and satisfaction of employees, leading to overall business growth.

Quadrant Knowledge Solutions’ Employee Experience Management Platform market research includes a detailed global market analysis of major vendors. The research comprises vendors’ product features and functionalities, as well as competitive differentiating factors. The research provides competitive landscape and vendor analysis to enable technology vendors to enhance their understanding of the market and implement a growth-oriented technical roadmap.

The research includes detailed competition analysis and vendor evaluation with the proprietary SPARK Matrix analysis. The SPARK Matrix includes ranking and positioning of the leading Employee Experience Management Platform vendors with a global impact, including- Forsta, Glint, InMoment, Limeade, Medallia, Perceptyx, Qualtrics, Quantum Workplace, QuestionPro, and Workday.

According to Pruthvi Raj V, Analyst at Quadrant Knowledge Solutions,” An Employee Experience Management Platform helps organizations identify, manage, and improve employee experience at various stages in the employee lifecycle, from onboarding to exit and alumni engagement. Vendors are offering consulting and professional services to organizations to develop and deploy customized employee programs. Vendors in this market are enhancing their existing capabilities by leveraging emerging technologies such as AI and ML for collecting and analyzing data from various direct & indirect sources and providing personalized, actionable insights to key stakeholders on improving employee engagement and employee productivity leading to overall business growth.”

2022 Employee Experience Management Platform SPARK Matrix

Source: Quadrant Knowledge Solutions

Table of Contents

Executive Overview

• Key Research Findings

Market Overview and Technology Trends

Factors Influencing Technology Development and Market Growth

Market Adoption Trends

Competition Landscape and Analysis 

• Competitive Overview and Analysis
• Key Competitive Factors and Technology Differentiators

SPARK Matrix™: Employee Experience Management Platform

Vendor Profiles

Research Methodologies

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• Strategic planning and tactical opportunities
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