SPARK Matrix™: Conversational Commerce, Q4 2025

QKS Group's Conversational Commerce market research includes a comprehensive analysis of the global market in terms of emerging technology trends, market trends, and future market outlook. This research offers strategic insights for technology vendors to better understand the current market landscape, supporting their growth strategies; and for users to assess different vendors’ capabilities, competitive differentiation, and market position.

The research includes a detailed competition analysis and vendor evaluation with the proprietary SPARK Matrix analysis. The SPARK Matrix ranks and positions leading Conversational Commerce vendors with a global impact. The SPARK Matrix includes analysis of vendors such as Clevertap, Clickatell, CM.com, Gupshup, Haptik, Infobip, Kore.ai, LivePerson, Quiq, SleekFlow, Vonage, Yalo, Yellow.ai, Zendesk.

According to Gaurav Kumar, Analyst at QKS Group, “Conversational Commerce represents a fundamental shift in how users engage with customers, embedding interactions directly within their native digital environments. The market has evolved from foundational communication infrastructure, traditionally offered through Communications Platform as a Service (CPaaS), to intelligent, AI-driven application layers. These platforms now manage the entire customer lifecycle, encompassing initial marketing engagement, product discovery, and sales transactions, through to post-purchase support and re-engagement. By unifying these stages within a single, continuous conversational thread, users can reduce friction, personalize experiences at scale, and unlock new pathways for sustained customer loyalty and revenue growth.”

2025 Conversational Commerce SPARK Matrix
Source: QKS Group

Table of Contents

• Key Findings

• SPARK Image

• Vendor Profiles

• Market Definition & Capabilities

• Evaluation Criteria

• Research Methodologies

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