Market Share: Task Mining, 2025, Worldwide

Quadrant Knowledge Solutions Reveals that Task Mining Market is Projected to Register Above Average by 2030. 

To understand the workings of an organization, there are two important data sources to consider – business data and desktop data. Business data is stored in time-stamped event logs in organizations’ transactional systems. Based on what happens when this data reveals every step and variation in the business process. For example, when a purchase order was created, approved, fulfilled, and dispatched. Desktop data is the collection of employees' activities they perform in between the processes. These activities include checking the sums in the bills, filling the purchase order, and comparing receipts to invoices. Process mining extracts all the business data from the organization's transactional system to show what processes look like in real-time and where the inefficiencies exist. This business data lacks the visualization of crucial information happening on the employees' desktops. Task Mining collects and analyses user desktop data to provide organizations with a more complete picture of how their business operates – not only process-wise but also people-wise. Task mining offers visibility and understanding of the actual steps of a task and switches between these steps. This technique, in addition to detecting task inefficiencies, provides insight into how to enhance tasks and achieve desired objectives. Task mining tools are critical enablers of task improvement programs and help to improve task efficiency and effectiveness. 

Quadrant Knowledge Solutions defines “Task mining is a technique that involves the process of recording user interaction (or desktop) data to gain insights into user behaviour, application usage patterns, and underlying business processes. It includes capturing user action performed on the desktop, such as clicks, keystrokes, and other inputs as well as how the system reacts to those inputs. All this information is converted into a user log and analyzed to gain insights into how users are engaging with the application to identify opportunities for process improvement. Task mining helps to get a holistic picture of the work processes by capturing user activity across various applications and systems.” 

Key questions this study will answer: 

• What is the current state of competition in the Task Mining market? 

• What is the market share held by major vendors in this market? 

• What are the key competitive dynamics in the global and regional markets for Task Mining? 

• Who are the leading vendors in the global and regional markets? 

• Are there vendors specializing in specific industries? 

• How do different vendors compare in terms of their offerings of cloud-based versus on-premises solutions? 

• What competitive factors impact the market positioning of different vendors? 

• What are the relative strengths and challenges of the vendors operating in this market? 

• How do different vendors position themselves competitively across customer segments, from SMBs to large enterprises? 

Vendors covered in this Study: 

ABBYY, Automation Anywhere, Celonis, EdgeVerve, Epiance, IBM, Microsoft, Mimica, NICE, Nintex, Optimus Hive, Pegasystems, ServiceNow(UltimateSuite), Skan.ai, StereoLOGIC, and UiPath. 

Table of Content: 

Chapter 01: Executive Summary 

• Key Research Findings 

• Top Predictions 

• Top Trends 

• Market Summary 

Chapter 02: Market Overview 

• Market Definition and Scope 

• Key Factors Impacting the Market  

• Drivers & Restraints  

Chapter 03: Market Share Analysis- Worldwide  

• Global Task Mining Market Share Analysis 

Chapter 04: Market Share Analysis 

• Market Share by Region 

• Market Share Worldwide 

• Market Share USA 

• Market Share Canada  

• Market Share Latin America 

• Market Share Western Europe 

• Market Share Central & Eastern Europe 

• Market Share Middle East & Africa8 

• Market Share China 

• Market Share APAC Ex Japan & China 

• Market Share Japan 

• Market Share by Industry Verticals 

• Market Share by Media & Entertainment 

• Market Share by Retail 

• Market Share by BFSI 

• Market Share by Travel & Hospitality 

• Market Share by Education 

• Market Share by Public Sector 

• Market Share by Healthcare & Life Science 

• Market Share by Automotive 

• Market Share by Food & Beverage 

• Market Share by Deployment Type 

• Market Share by Deployment Type: On prem  

• Market Share by Deployment Type: Cloud  

• Market Share by Customer Type  

• Market Share by SMB  

• Market Share by Large  

• Market Share by Enterprise  

Chapter 05: Company Profile 

• Company Overview  

• Analyst Perspectives and Analysis 

Chapter 06: Appendix 

• Research Methodologies 

List of Figures  

• Fig. 1 Market Share of Task Mining Worldwide, 2025 

• Fig. 2 Market Share of Task Mining USA, 2025 

• Fig. 3 Market Share of Task Mining Canada, 2025 

• Fig. 4 Market Share of Task Mining Latin America, 2025 

• Fig. 5 Market Share of Task Mining Western Europe, 2025 

• Fig. 6 Market Share of Task Mining Central & Eastern Europe, 2025 

• Fig. 7 Market Share of Task Mining Middle East & Africa, 2025 

• Fig. 8 Market Share of Task Mining Asia excluding Japan and China, 2025 

• Fig. 9 Market Share of Task Mining Japan, 2025 

• Fig. 10 Market Share of Task Mining China, 2025 

• Fig. 11 Market Share of Task Mining IT & Telecom Industry, 2025 

• Fig. 12 Market Share of Task Mining Banking & Financial Services Industry, 2025 

• Fig. 13 Market Share of Task Mining Insurance Industry, 2025 

• Fig. 14 Market Share of Task Mining Healthcare Industry, 2025 

• Fig. 15 Market Share of Task Mining Government & Public Sector, 2025 

• Fig. 16 Market Share of Task Mining Retail & eCommerce, 2025 

• Fig. 17 Market Share of Task Mining Manufacturing, 2025 

• Fig. 18 Market Share of Task Mining Hospitality, 2025 

• Fig. 19 Market Share of Task Mining On-premises Deployment, 2025 

• Fig. 20 Market Share of Task Mining Cloud Deployment, 2025 

• Fig. 21 Market Share of Task Mining SMB Customers, 2025 

• Fig. 22 Market Share of Task Mining Large Customers, 2025 

• Fig. 23 Market Share of Task Mining Enterprise Customers, 2025 

Custom Research Service 

Our custom research service is designed to meet the client’s specific requirements by providing a customized in-depth analysis of the technology market to meet your strategic needs. Further, our custom research and consulting services deliverable is uniquely effective, powerful, innovative, and realistic for helping companies successfully address business challenges. Our team of experienced consultants can help you in achieving short-term and long-term business goals in the following ways: 

• Detailed understanding of the industry structure, market participants, and value chain mapping 

• Business potential and opportunities of target markets, economies, and industries 

• Strategic planning and tactical opportunities 

• Go to market strategies.