Market Forecast: Voice of Customer (VoC), 2026-2030, Asia (Excluding Japan and China)

QKS Group Reveals that Voice of Customer (VoC) Market is Projected to Register a CAGR of above average by 2030 in Asia (Excluding Japan and China). 

The future of the VoC platform market in Asia ex-Japan and China looks promising, with continued above-average growth anticipated. The region's ongoing investment in digital infrastructure and the growing emphasis on data-driven feedback strategies will drive further adoption of VoC platforms. Emerging technologies, such as AI-driven analytics and automation, will play a crucial role in this market's evolution, enabling more sophisticated and personalized customer feedback approaches. As businesses in the region strive to enhance their competitiveness and customer experiences, the demand for advanced VoC solutions will continue to rise, ensuring sustained robust growth. 

Quadrant Knowledge Solutions defines “an integrated and comprehensive voice of the customer solution that collects customer feedback (direct, indirect, and inferred) across various data sources in a multichannel environment, offers customer insights for analysis, and operationalizes customer experience insights. With effective execution, VoC tools can provide a robust CX framework to deliver improved customer experiences based on in-depth analysis of customer feedback.” 

Key questions this study will answer: 

• What is the current and future state of competition in the Voice of Customer (VoC) Asia (Excluding Japan and China) market? 
• What will be the key competitive dynamics in Asia (Excluding Japan and China) markets for Voice of Customer (VoC)? 
• How do different vendors will position themselves in Asia (Excluding Japan and China) across customer segments, from SMBs to large enterprises by 2030?  
• How will different vendors compare in terms of their offerings of cloud-based versus on-premises solutions by 2030 in Asia (Excluding Japan and China)? 
• What are the relative strengths and challenges of the vendors operating in Asia (Excluding Japan and China) market? 
• What is the market forecast held by major industries in this market? What competitive factors impact the market positioning of different vendors? 

Vendors covered in this Study: 

Alchemer, Alida, Concentrix, CustomerGauge, Eloquant, Forsta, InMoment, Medallia, NICE, Pisano, Qualtrics, QuestionPro, SandSIV, SMG, Sprinklr, SurveyMonkey, SurveySparrow, Tivian, Upland Software, Verint, and Zoho. 

Table of Content: 

Chapter 01: Executive Summary 

• Key Research Findings 
• Top Predictions 
• Top Trends 
• Market Summary  

Chapter 02: Market Overview 

• Market Definition and Scope 
• Key Factors Impacting the Market  
  • Drivers & Restraints  

Chapter 03: Market Forecast Analysis 

• Asia (Excluding Japan and China) Market Forecast 
• Asia (Excluding Japan and China) Market Forecast by Industry Verticals 
  • Market Forecast by Media & Entertainment 
  • Market Forecast by Retail 
  • Market Forecast by BFSI 
  • Market Forecast by Travel & Hospitality 
  • Market Forecast by Education 
  • Market Forecast by Public Sector 
  • Market Forecast by Healthcare & Life Science 
  • Market Forecast by Automotive 
  • Market Forecast by Food & Beverage 
• Asia (Excluding Japan and China) Market Forecast by Deployment Type 
  • Market Forecast by Deployment Type: On prem  
  • Market Forecast by Deployment Type: Cloud 
• Asia (Excluding Japan and China) Market Forecast by Customer Type  
  • Market Forecast by SMB  
  • Market Forecast by Large  
  • Market Forecast by Enterprise  

Chapter 04: Company Profile 

• Company Overview  
• Analyst Perspectives and Analysis 

Chapter 05: Appendix 

• Research Methodologies 

List of Figures  

• Fig. 1 Market Forecast of Voice of Customer (VoC) Asia (Excluding Japan and China), 2026- 2030 
• Fig. 2 Market Forecast of Voice of Customer (VoC) IT & Telecom Industry, 2026- 2030 
• Fig. 3 Market Forecast of Voice of Customer (VoC) Banking & Financial Services Industry, 2023 
• Fig. 4 Market Forecast of Voice of Customer (VoC) Insurance Industry, 2026- 2030 
• Fig. 5 Market Forecast of Voice of Customer (VoC) Healthcare Industry, 2026- 2030 
• Fig. 6 Market Forecast of Voice of Customer (VoC) Government & Public Sector, 2026- 2030 
• Fig. 7 Market Forecast of Voice of Customer (VoC) Retail & eCommerce, 2026- 2030 
• Fig. 8 Market Forecast of Voice of Customer (VoC) Manufacturing, 2026- 2030 
• Fig. 9 Market Forecast of Voice of Customer (VoC) Hospitality, 2026- 2030 
• Fig. 10 Market Forecast of Voice of Customer (VoC) On-premises Deployment, 2026- 2030 
• Fig. 11 Market Forecast of Voice of Customer (VoC) Cloud Deployment, 2026- 2030 
• Fig. 12 Market Forecast of Voice of Customer (VoC) SMB Customers, 2026- 2030 
• Fig. 13 Market Forecast of Voice of Customer (VoC) Large Customers, 2026- 2030 
• Fig. 14 Market Forecast of Voice of Customer (VoC) Enterprise Customers, 2026- 2030 

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