Quadrant Knowledge Solutions Reveals that Enterprise Service Management Projected to Register a CAGR of 14.20% by 2028.
ESM solution has been evolved from IT service management (ITSM) solution that was limited to managing only IT related tasks, issues, and processes such as back-office, ticketing, and service desk capabilities market is fueled due to the rise in demand of digitalization, collaboration, remote working, and enhancing employee & customer experience by integrating front and back-office tasks.
Today’s ESM solutions have expanded their scope to various other business areas and functions, which will allow organizations to realize the benefit of integrating employees’, customers’, and managers’ tasks and activities with ease. With this evolution of ESM, various organizations and IT departments can work collaboratively to maintain border business and IT activities along with automating and improving organizational processes.
Key questions this study will answer:
- At what pace is the Enterprise Service Management (ESM) market growing?
- Which industries offer maximum growth opportunities during the forecast period?
- Which global region expects maximum growth opportunities in the Enterprise Service Management (ESM) market?
- Which customer segments have the maximum growth potential for the Enterprise Service Management (ESM) solution?
- Which deployment options of Enterprise Service Management (ESM) solutions are expected to grow faster in the next 5 years?
Strategic Market Direction:
The ESM market is still evolving and will continue to provide more use cases and technical advancements for managing entire organization’s functions. The vendors are expanding the use of automation technologies such as AI/ML/RPA, which is expected to become more widespread for automating routine tasks, improving response times, and reducing errors. As businesses are moving towards cloud platform, buyers are expecting ESM solutions that can easily integrate with other systems and applications.
With the growing amount of data generated from various service delivery processes, ESM can identify trends to make informed business decisions and improve service delivery. Vendors are also offering personalized and omnichannel experience across all delivery channels.
Vendors Covered:
Atlassian, BMC Software, Broadcom, EasyVista, Freshworks, IBM, IFS, Ivanti, ManageEngine, Matrix42, OpenText, ServiceNow, SolarWinds, SysAid, TOPdesk, and USU Solutions.
Table of Content:
Chapter 01: Executive Summary
Chapter 02: Market Overview
- Market Definition and Scope
- Key Factors Impacting the Market
Chapter 03: Market Forecast Analysis
- Market Forecast by Region
- Market Forecast Latin America
- Market Forecast Western Europe
- Market Forecast Central & Eastern Europe
- Market Forecast Middle East & Africa8
- Market Forecast APAC Ex Japan & China
- Market Forecast by Industry Verticals
- Market Forecast by Media & Entertainment
- Market Forecast by Retail
- Market Forecast by Travel & Hospitality
- Market Forecast by Education
- Market Forecast by Public Sector
- Market Forecast by Healthcare & Life Science
- Market Forecast by Automotive
- Market Forecast by Food & Beverage
- Market Forecast by Deployment Type
- Market Forecast by Deployment Type: On prem
- Market Forecast Deployment Type: Cloud
- Market Forecast by Customer Type
- Market Forecast by Enterprise
Chapter 04: Company Profile
- Analyst Perspectives and Analysis
Chapter 05: Appendix
List of Figures
- Fig. 1 Market Forecast of Enterprise Service Management (ESM) Worldwide, 2026-2030
- Fig. 2 Market Forecast of Enterprise Service Management (ESM) USA, 2026-2030
- Fig. 3 Market Forecast of Enterprise Service Management (ESM) Canada, 2026-2030
- Fig. 4 Market Forecast of Enterprise Service Management (ESM) Latin America, 2026-2030
- Fig. 5 Market Forecast of Enterprise Service Management (ESM) Western Europe, 2026-2030
- Fig. 6 Market Forecast of Enterprise Service Management (ESM) Central & Eastern Europe, 2026-2030
- Fig. 7 Market Forecast of Enterprise Service Management (ESM) Middle East & Africa, 2026-2030
- Fig. 8 Market Forecast of Enterprise Service Management (ESM) Asia excluding Japan and China, 2026-2030
- Fig. 9 Market Forecast of Enterprise Service Management (ESM) Japan, 2026-2030
- Fig. 10 Market Forecast of Enterprise Service Management (ESM) China, 2026-2030
- Fig. 11 Market Forecast of Enterprise Service Management (ESM) IT & Telecom Industry, 2026-2030
- Fig. 12 Market Forecast of Enterprise Service Management (ESM) Banking & Financial Services Industry, 2026-2030
- Fig. 13 Market Forecast of Enterprise Service Management (ESM) Insurance Industry, 2026-2030
- Fig. 14 Market Forecast of Enterprise Service Management (ESM) Healthcare Industry, 2026-2030
- Fig. 15 Market Forecast of Enterprise Service Management (ESM) Government & Public Sector, 2026-2030
- Fig. 16 Market Forecast of Enterprise Service Management (ESM) Retail & eCommerce, 2026-2030
- Fig. 17 Market Forecast of Enterprise Service Management (ESM) Manufacturing, 2026-2030
- Fig. 18 Market Forecast of Enterprise Service Management (ESM) Hospitality, 2026-2030
- Fig. 19 Market Forecast of Enterprise Service Management (ESM) On-premises Deployment, 2026-2030
- Fig. 20 Market Forecast of Enterprise Service Management (ESM) Cloud Deployment, 2026-2030
- Fig. 21 Market Forecast of Enterprise Service Management (ESM) SMB Customers, 2026-2030
- Fig. 22 Market Forecast of Enterprise Service Management (ESM) Large Customers, 2026-2030
- Fig. 23 Market Forecast of Enterprise Service Management (ESM) Enterprise Customers, 2026-2030
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