CX & MarTech
“Empowering businesses with actionable CX and Martech intelligence for competitive advantage.”
CX & MarTech
“Empowering businesses with actionable CX and Martech intelligence for competitive advantage.”
Thought Leadership
Ensuring Business Growth by aligning to Market + Product Trends and Consumer Behaviour Patterns.
Growth Intelligence & Strategy
Learn about future market forecasts. Gain insights on values within a market & opportunities to look out for.
Competitive Intelligence & Strategy
Identify the key differentiators and know about strategies that will make you stand out amidst the competitive market via our focused advisory.
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This Expert Edge session features Ozkan Demir, CEO of Pisano, Shruti Jadhav, VP & Principal Analyst for Customer Experience at QKS Group, and Abhishek Dubey, Analyst at QKS Group. The discussion delves into how Real-Time Feedback and AI are revolutionizing Voice of Customer (VoC) platforms, the importance of indirect and inferred data for comprehensive feedback, and how VoC solutions are closing the feedback loop with CCaaS. The session also highlights the rising significance of Voice of Employee (VoE) and its integration with VoC for Total Experience Management.