Quadient, a French start-up that automates customer engagement and finance activities for organizations, has announced the acquisition of Daylight Automation. Daylight Automation, formerly FormHero, supplies Quadient with the technology to launch Inspire iForms, an addition to its Inspire automation platform. Customers of Quadient will be able to digitize and extract data from manual forms. The addition of this new intelligent form capacity to Quadient Inspire will bring enhanced benefits to companies looking for cloud-based solutions that help create engaging customer experiences at scale.

The inclusion of Inspire iForms in Quadients CCM solution will provide an additional competitive advantage and help businesses develop amazing customer experiences. Quadients current collaboration with Daylight has enabled combined capabilities to help large organizations generate sales, improve customer satisfaction, and increase customer loyalty at scale.

According to Arun U, analyst at Quadrant Knowledge Solutions, “Daylight Automations exclusive IDP solutions will be available to Quadient, complementing its existing CCM services. Daylight Automation will benefit from Quadients global reach and resources, which will aid in its market share expansion. It will result in a more powerful competitor who is well-positioned to address the needs of organizations wishing to automate and streamline their customer relations processes”.

Author : Arun U Analyst at Quadrant Knowledge Solutions